Fair reviews when a driver cancels late

When a review starts

A late driver cancellation after accepting a passenger can count as one event: within six hours for city rides, or twelve hours for intercity trips of 100 km or more.

No confirmed passenger or a cancellation outside the window means no event under this rule.

Recovery comes first

If every affected passenger accepts a suitable replacement before departure, the event is excused. Members can appeal exceptional circumstances; choosing a cancellation reason does not automatically excuse an event.

Current rollout: shadow mode

The Reliability Centre shows event details, passenger impact, recovery and appeal status. The current rollout records outcomes without pausing offers.

If enforcement is enabled later, three countable events in one India Standard Time month would pause new offers until the next month. Confirmed rides and passenger requests remain available.